Farmington Electric Utility System
FEUS and City of Farmington to host public comment meeting as part of cost of service study
On Monday, Oct.18 from 6 to 8 p.m. at the Farmington Civic Center. The study is being conducted by NewGen Strategies & Solutions.
FEUS has a long history of providing the lowest electric rates in the region. The utility and the City conduct a cost survey every three to five years to evaluate operating and maintenance costs, customer growth, and revenue requirements. The rate analysis portion of the study is complete and the community is invited to provide comments during the public meeting, which will include a presentation from NewGen about current rates, the cost of service study, and the possibility of a new fee structure.
Report an Electrical Outage
If you, or someone you know, is experiencing a power outage, please report it by calling (505) 599-1353 Option 7.
Click on the icon below to view the FEUS Electrical Outage Map. This map displays the current active outages in the FEUS service territory. FEUS is working to resolve all outages as quickly and effectively as possible.
TIP: If your power does go out, check your fuse box for a blown fuse or tripped circuit breaker. If this is not the cause, please report the outage by calling (505) 599-1353 Option 7. Please answer the prompts with the closest choices you believe to be the problem.
Please make sure the phone number on your electric account is up-to-date by calling (505) 599-1353 and speaking with a customer service representative.
You can also update your phone number by calling (505) 599-1353 and selecting option 7, then option 3.
**You should update your phone number before you need to report an outage!
The City of Farmington Electric Utility conducted a Fiber Feasibility Study to determine if there is a way to build a fiber-optic network to bring gigabit broadband to residents of the FEUS service area. The potential services could provide residents and businesses with high-speed internet access.
FEUS will NEVER call and demand immediate payment with a threat of disconnection.
All of our disconnect notices are mailed or called out the day prior to disconnect.
Customers have reported to the Farmington Electric Utility System that they have received calls claiming to be from the City of Farmington utility demanding immediate payment and threatening to disconnect if you do not pay. Our customers indicate that the caller ID sometimes shows the call coming from a 1-800 number and sometimes it shows coming from 505-599-1353. These scammers are very aggressive and if you question them in any way they become belligerent. FEUS will NEVER call and demand immediate payment with a threat of disconnection. All of our disconnect notices are mailed or called out the day prior to disconnect.
Please DO NOT pay the scammers. Hang up and call Customer Service at 505-599-1353 to verify the status of your account.
Safety Protocol when dealing with FEUS
Farmington Electric Utility System (FEUS) has meter readers, installers, linemen, and relay techs who are always working in the field to maintain our infrastructure in order to provide you with the most reliable, affordable electricity in the region. There are many times that we need to access equipment that may be in your backyard or behind a fence. Here are some tips for interacting with FEUS personnel:
• ALWAYS ask for an employee badge from any field personnel. Even if our employee is in a FEUS uniform and vehicle – ASK FOR ID!
• Call 505-327-7701 and inform the operator that you need to verify identity of a field representative for FEUS if there is any question. You may also call 505-599-1353 option “0” for Customer Service.
• NEVER allow an FEUS employee access to the inside of your home. We will never ask to go inside your home for any reason.
• NEVER pay someone over the phone via a pre-paid credit card. We will NEVER call and demand payment with a threat of immediate disconnection if payment is not made. Please hang up and call 505-599-1353 to verify the status of your account.
Safety of our personnel as well as our customers is one of our main goals! Scammers pretending to be utility employees in order to gain access to your home or bank accounts under false pretenses are on the rise nationwide. Protect yourself by ensuring that you are truly dealing with an FEUS employee.
CALL 505-599-1353 for any questions or verifications!