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Why don’t I see my meter reader monthly anymore?
If it seems you’ve seen less of your meter reader, you may be right. Many of Farmington Electric’s rural customer locations are now equipped with an Automated Meter Reading (AMR) device. This system, which we have been installing for the past three years, is called the “Turtle” system. The Turtle system is a method of reading your electric meter over the power lines. A Turtle module is installed in the meter at your house and the consumption information is sent to a Turtle receiver at the nearest electrical substation, using the power lines. From there, the information is delivered by phone to the Turtle software in the Electric Meter Shop, where the information is processed for the billing department. The entire process takes about 27 hours to complete, thus, the name “Turtle”.

Electric Utility

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1. What is the “Power Cost Adjustment” on my bill?
2. What to do about a high bill?
3. What is the “Demand Charge”?
4. What is the Miscellaneous Charge on my bill?
5. Why are deposits required?
6. When is a deposit required?
7. How much will my deposit be?
8. How can a deposit be avoided?
9. Why don’t I see my meter reader monthly anymore?
10. Which customers are getting Turtle meters installed and Why?
11. Why do I have trouble accessing the login page?

City of Farmington
800 Municipal Drive
Farmington, NM 87401
Ph: 505-327-7701