Show All Answers

1. How do I report a water or sewer issue?

All water or sewer leaks, as well as water outages, should be reported immediately to the City of Farmington's Operations & Maintenance Contractor, Jacobs, at 505-326-1918.

2. I don't have a shut-off valve anywhere after the meter-can. Am I allowed to go into the meter-can to shut off my water immediately?

No.. no one is allowed in the meter-can (this includes your plumber) without permission from the City's Operations & Maintenance Contractor ahead of time. Usually you'll be granted access to shut off your water meter knowing they are on there way to your home to verify. If they feel you do not know how to shut off your water appropriately, then they may reserve the right to deny you access into the meter-can. Even a plumber must request access into the meter-can.

3. What would happen if a plumber goes into my meter-can without prior authorization?

Then the owner/renter/lessor of that property may be held responsible for meter tampering fees, this may include fines added to your utility bill or loss of meter.

4. I've noticed the water pressure in my house has decreased over the years, Why?

Although there may be several reasons why water pressure is decreasing, in most cases water leaks or mineral build-up within your plumbing lines cause you to experience this problem. The older the plumbing, the more likely a pressure problem. The City encounters the same problems within the water mains which is why the City is proactive on its preventative maintenance programs such as leak detection, hydrant flushing and pressure testing. For any water / sewer emergencies or non-emergencies, please contact the City's Operations and Maintenance Contractor, Jacobs, at 505-326-1918.

5. Why does my water look dirty or cloudy?

At times it is necessary for the City to flush the water system, which may cause a disturbance of mineral build-up created within the water mains over time. As disturbance occurs, these minerals temporarily cloud the water, making it look dirty. The water is still safe to drink, but it can be a bit unsightly. To resolve, simply run your tap water until the color goes away.

Cloudy water can also indication that air has entered the water lines and is no more than highly oxygenated water (lots of tiny bubbles). It will settle rapidly and is quite safe to drink. If you have any questions call the City of Farmington Laboratory at 505-325-6953.

6. I have a water softener in my home. How much water hardness does my water softener need to be set at?

Due to the City of Farmington's TDS (total dissolved solids) regulations enforced by the EPA, we suggest you set your water softener at 6 grains, and not to exceed 11 grains.

7. What portion of my water and sewer service lines is my responsibility?

The owner is responsible for the water service line after the water meter-can. Typically the meter-can is located near the property line along the street or right of way area. For gravity sewer, the owner is responsible for the sewer lateral from the sewer main connection in the street or right-of-way to the home. For pressure sewer, the owner is responsible for the sewer lateral from the sewer valve can to the home. For questions regarding service line responsibilities, please call Ruben Salcido, O & M Manager, at (505) 599-1284.

8. Does my insurance company cover my service line repairs/replacements?

Most insurances are different regarding coverages - typically no it is not. However, contact your insurance company to confirm this and request if your service lines (including the sewer portion within the street) can be covered. Service lines decay over time.

9. Can my water & sewer service lines cross my property line into the neighboring property and be shared?

No, unless specifically authorized by the City (apartments, multi-family, etc.), each customer must provide a separate water & sewer service to their own property. These services may not cross property lines to be shared by the neighboring property.

10. Where can I get information on Low Income Energy Assistance Program (LIHEAP)?

The Low Income Home Energy Assistance Program (LIHEAP) assists eligible persons and families with their utility bills. If you currently qualify for LIHEAP - you are eligible to receive assistance to offset the additional monthly solid waste charge.

To apply for the LIHEAP program contact:
Human Service Department
Income Support
101 West Animas
Farmington, New Mexico
Phone: 505-566-9600

11. Who do I contact for new water and sewer services?

To transfer EXISTING water and/or sewer services, please contact Customer Service at (505) 599-1353.

To obtain new residential water and/or sewer services, please contact Shannon Ben, Water Technician, at (505) 599-1552.

To obtain new commercial water and/or sewer services, please contact Drake Dalton, Water / Wastewater Associate Engineer, at (505) 599-1498.