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Online Utility Service Inquiry and Payment
Please note: Beginning August 1, 2015, you will notice significant changes to the online payment system. After that date, you will sign in to your account using an email address and password, rather than your account number and PIN. You will also be able to associate multiple utility accounts with that single online account.

If you are scheduled for non-payment disconnect, DO NOT PAY ON-LINE. Please contact Customer Service at 505-599-1353.

If you wish to sign up for Automatic Bank Draft Services, please call Customer Care at 505-599-1353.

Note: this system uses the TLS security protocol. If you are using Internet Explorer and have trouble accessing the log in page, you may need to enable this protocol. You can do this via Tools >Internet Options > Advanced > Settings > Use TLS 1.0.

Initial account setup instructions:
Your initial PIN is printed on your utility statement in the top left corner under the web address ( To enroll, click "On-line Utility Service Inquiry and Payment", enter your account number including the dash and enter your initial PIN. You will be prompted to enter a new PIN, hint, and email address. An email will then be sent to your inbox and you will need to click on the link included to verify your email address and new PIN. After this confirmation you will be able to access your account. To ensure delivery to your inbox, please allow any e-mail from to your address book.

For assistance with the online payment system, please email us at
or call 505-599-1230* to reach our Information Technology help desk during business hours.

*Please note that this telephone number is specific to the online payment system. For other questions regarding your utilities please call 505-599-1353.

Access On-line Utility Service Inquiry and Payment

City of Farmington
800 Municipal Drive
Farmington, NM 87401
Ph: 505-327-7701