Farmington Electric Utility System
Report an Electrical Outage
If you, or someone you know, is experiencing a power outage, please report it by calling (505) 599-1353 Option 7.
Click on the icon below to view the FEUS Electrical Outage Map. This map displays the current active outages in the FEUS service territory. FEUS is working to resolve all outages as quickly and effectively as possible.
TIP: If your power does go out, check your fuse box for a blown fuse or tripped circuit breaker. If this is not the cause, please report the outage by calling (505) 599-1353 Option 7. Please answer the prompts with the closest choices you believe to be the problem.
Please make sure the phone number on your electric account is up-to-date by calling (505) 599-1353 and speaking with a customer service representative.
You can also update your phone number by calling (505) 599-1353 and selecting option 7, then option 3.
**You should update your phone number before you need to report an outage!
Be aware of people claiming to be with FEUS and unable to produce proper ID.
Farmington Electric Utility System has been made aware of a scam involving people coming to your door claiming to be with FEUS and stating that they are doing an energy audit on our new meters installed within the last two years. This person was unable to produce an employee badge.
FEUS will NEVER call and demand immediate payment with a threat of disconnection.
All of our disconnect notices are mailed or called out the day prior to disconnect.
Customers have reported to the Farmington Electric Utility System that they have received calls claiming to be from the City of Farmington utility demanding immediate payment and threatening to disconnect if you do not pay. Our customers indicate that the caller ID sometimes shows the call coming from a 1-800 number and sometimes it shows coming from 505-599-1353. These scammers are very aggressive and if you question them in any way they become belligerent. FEUS will NEVER call and demand immediate payment with a threat of disconnection. All of our disconnect notices are mailed or called out the day prior to disconnect.
Please DO NOT pay the scammers. Hang up and call Customer Service at 505-599-1353 to verify the status of your account.
Safety Protocol when dealing with FEUS
Farmington Electric Utility System (FEUS) has meter readers, installers, linemen, and relay techs who are always working in the field to maintain our infrastructure in order to provide you with the most reliable, affordable electricity in the region. There are many times that we need to access equipment that may be in your backyard or behind a fence. Here are some tips for interacting with FEUS personnel:
• ALWAYS ask for an employee badge from any field personnel. Even if our employee is in a FEUS uniform and vehicle – ASK FOR ID!
• Call 505-327-7701 and inform the operator that you need to verify identity of a field representative for FEUS if there is any question. You may also call 505-599-1353 option “0” for Customer Service.
• NEVER allow an FEUS employee access to the inside of your home. We will never ask to go inside your home for any reason.
• NEVER pay someone over the phone via a pre-paid credit card. We will NEVER call and demand payment with a threat of immediate disconnection if payment is not made. Please hang up and call 505-599-1353 to verify the status of your account.
Safety of our personnel as well as our customers is one of our main goals! Scammers pretending to be utility employees in order to gain access to your home or bank accounts under false pretenses are on the rise nationwide. Protect yourself by ensuring that you are truly dealing with an FEUS employee.
CALL 505-599-1353 for any questions or verifications!
101 N. Browning Pkwy
Customer Service(505) 599-1353
Our offices are open
Monday - Friday
8:00 am to 5:00 pm
Engineering Services(505) 599-8300
New Service Estimates & Construction(505) 599-8310
Power Plant Tours(505) 599-8304
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- What to do about a high bill?
- What is the “Demand Charge”?
- What is the Miscellaneous Charge on my bill?
- Why are deposits required?
- When is a deposit required?
- How much will my deposit be?
- How can a deposit be avoided?
- Why don’t I see my meter reader monthly anymore?
- Which customers are getting Turtle meters installed and Why?
- Why do I have trouble accessing the login page?